In total shock, the agent informed me that a payroll deduction in January was missed, which would have been the 2nd payroll deduction for the premiums that month. Frustrated I called a couple of days later, and was told that my policy had been cancelled in January 2023. Returned yet another call and was informed that the delay may be due to a migration to a new system or database and again would be escalated to find out the delay and again told to wait 5 days. I reached out again and was told that an escalation would be submitted and I should hear back within 5 days. I was informed by multiple reps that all of the documents were received and in order, and there should not be any reason for denial.Īfter checking almost daily on the Aflac website with no pending resolution. After speaking with numerous representatives and being told on numerous occasions it had still not been reviewed. Days went by and never heard from Aflac, while continuing to check the online status on the website nothing was reflecting. After weeks of reaching out to Aflac, I was being told on numerous occasions that the policy was under review and to allow 7 to 10 days. Already a very, very emotional time for myself and my wife, who's ironically a Registered Oncology Pediatric Nurse! I submitted my claim with all the required documentation requested from Aflac including the Pathology report of the diagnosis.
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