The fitness center is complimentary for hotel guests and is included with the $45.00 fee for non-hotel guests. This is when room rates are much lower than what we paid on Christmas night.Escape to your very own sanctuary For guests without a spa appointment, spa facilities such as the steam room, sauna, whirlpool and fitness center are available to guests Monday - Friday for a fee of $35.00 per person for hotel guests and $45.00 for non-hotel guests. Manger later sent an email saying over a six month period, I would be comped a room Sunday thru a Thursday night. Not aware if hotel asked for documentation of service animal. In other words, it was being boarded by the hotel for a period of time. When they went to the room, no answer so the Convenience dog someone needed was left alone for hours while out of the room. There is not a designated area for guest with dogs to be placed in the hotel so scattered about.Īsked if I inquired if there a would be a dog in the floor when I checked in harp they said they could not tell me. Visited with manger upon check out and total that convenience dogs are allowed Don’t know if dog was tired or if owner showed up. Again called and sent security.ĭog continued to bark till about 3 30. Said they would have security look Into it.ġAM dog still barking. Paid a premium price for the night.Ī few minutes after midnight awaken by a dog barking. Stayed the night, Christmas night 2021 at Louisiana Golden nugget. I told her the whole situation & she just sits there and doesn’t respond as she’s typing. Also they charged my card & my boyfriends so I called to get assistant with that & once again, Rude. This place also just felt unclean, there were a couple used bandaids in the hall, several large stains on the carpet. If you call about questions or anything, the phone will just keep ringing & transferring you to an automated page then you make your selection & it will just keep looping you around. Tried to call to order room service for 30 minutes with no answer.My boyfriend finally went downstairs to order 1 thing & it took them an hour and a half to get it to him. Get up to the room & there are hairs all over the white comforter, there are only 2 towels in the room, when I showered I lost hot water & water pressure after about 2 minutes. it took 30 minutes, staff member that checked me in was rude. I’ll never pay $500 a night for a room again. but like so many great operations they are hobbled by this (Covid) unfortunate twist of fate. Gorgeous pool, generous slots, very good food, comfortable beds etc. There are many good characteristics of this facility. This is NOT an inexpensive stay and frankly as a customer you deserve better. When we booked our room we selected the prompts offered on their site regarding room type and location only to find out the info they transmit to the facility is very different from what you see on their site. Sorry, but we just had so many issues with this internet based booking outfit I think we avoid the all together in the future. But there are others who will try to push their way in anyway.Īnother problem we had was with our booking through Hotels.Com. Yes, there are many folks that will observe the signs and limit it to the four person max.
Further they don’t supervise the elevator loading coming out of lobby level. The lines that form in the various cues can be close and lengthy.
If social distancing concerns you (which it may not) then get ready for a rough ride. Just the thing when pull in off the road hungry, tired, and thirsty! The net effect is that the handful of restaurants are inundated with folks trying to eat dinner and have a cocktail resulting in two hour waiting times. The only other exception to this rather odd restriction is in and around the pool area. Under the Louisiana Covid restrictions, this facility cannot serve drinks unless you are dining or actively playing in the casino. Fair warning to travelers to this facility.
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